Mourning the death of my dad and going to Roberts Downtown Funeral Services the following day. My mom and I met with Josh Leverette and I believe it was Beth. They treated us like royalty in such a difficult time. Although, my parents preplanned the arrangements we came upon a change in which one of the entities was no longer affiliated with them. However, Josh was very professional and handled everything even though he didn't have to do so. He answered every question we asked with fidelity. What I loved the most is that my dad was not shipped from one place to another to be embalmed, dressed, etc. Josh made sure my dad was with them from the time he arrived at Roberts Downton Funeral Home until Beth drove him four hours south to the Palm Beach National Chapel in which was no longer a partner of Roberts Downton Funeral Services. I felt that we received remarkable service from Roberts and would reccommend them in your time of need. Josh assisted in every way and allowed it to be a stress free experience. He is a very caring and empathetic person that made my mom and I feel like he was a part of our family. In this day in age it is very hard to find such classy customer service. I know if I called him a year from now with a question or need that he would be there for our family. Roberts Downtown Funeral Services receives a 5 star rating. 5 stars being excellent. Thanks again Josh and Beth.
Heartbroken and confused, we called Roberts of Ocala Funerals & Cremations based on the recommendation of a nurse at the hospital. From the moment Josh took our call, he held us by the hand and walked us through the most heartbreaking event of our lives. The personal touch, compassion, and love shown to our family and exhibited in the care of our sweet baby girl will never be forgotten. Josh took care of everything from the business end to arranging the flowers at the church and everything in between. Our sweet girl never let Josh's care as he does the embalming, dressing, transporting if needed, and cremation. He made sure that every detail was perfect and that our wishes were carried out. He treated us as if he were caring for his own family member. I truly believe that Josh shared our pain and he certainly eased our burden. The entire staff, including Gracie the support dog, were comforting and professional. Words cannot express our gratitude to Josh, and the staff at Roberts of Ocala Funerals & Cremations. Love, the family of Makenna Mae Anderson (Rebecca Williams, Alex Anderson, Tracy and James Williams)
We laid my father to rest on Wednesday, April 3, 2019. It was a very difficult time for our family. Josh was truly God sent. He was amazing. Though the loss of a loved one is truly painful Josh made everything bearable. Thank you to Josh and Roberts Downtown Chapel for your compassion and understanding in bringing us through this difficult time. May you always be blessed.
Elizabeth Burgos and Burgos Family
I lost my mother whom I had taken care of for years. This was a hard time for me and my family. Josh was exceptional along with his staff to help me through the process. They showed a sincere respect and sensitivity taking the time to explain anything that was hard for me to understand. I was so moved by how they handled my situation I even purchased a prep plan for my brother. The family at Roberts Funeral of Ocala and Creamation are very special and I am so grateful for their compassion during such a hard time. Thank you so much for what you do.
We lost our mother that lived in Dunnellon, FL unexpectedly. My brother and I were extremely close to her and were numb and exhausted when we drove in from the Carolinas. We sat down and talked to Bill and found him very easy to work with. He was extremely patient and kind and made everything just the way we wanted it, even adding photos to her obituary and changing the music for us. I kept finding more
I had a service at Robert’s Funeral of Ocala for my late husband; they were compassionate, professional and extremely helpful. I would like to espicially thank Bill Johnson, the director, and Tammy Sontag. My husband’s service was beautiful and considerate of our spiritual and emotional needs. Robert’s Funeral of Ocala helped ease this difficult time.
My dear Auntie (Lucy Fyffe). It was my greatest pleasure caring for u. These past years have been a challenging journey but with the help of God we managed to pull through. I was there with u through your most difficult n restless nice, it was not easy but I would do it again without hesitation if I had to. I will not mourn for long because vi know u are gone to take your rest n be with your Lord.
Losing someone you love is one of the hardest things to go through.. The staff at Roberts of Ocala made it bearable. From the moment I contacted Tammy Sontag, I knew our family was in good hands. Her kindness and thoughtfulness radiated from her, and she was willing to do whatever she could to help us get through a very difficult time. As a family care advisor, Roberts could not have made a better choice as someone to represent both them as a company, as well as be an advocate for the family. I will forever be thankful for her timely help and guidance. Then there is Bill Johnson who officiated my brother's memorial service. He did a wonderful, amazing job. The service was very touching under his direction. From the moment we met him days before the service, he made us feel comfortable with his warmth and professionalism. And again, I knew I had chosen the right place for my brother. Many thanks to you both … and many thanks for having such a great facility for those of us in need.
Our family recently suffered the tragic loss of our 23 year old Matthew. It obviously was a nightmare to live through those moments. He died in DelRay and we needed him to be brought home to Ocala. Jason and Bill at Robert’s were a huge comfort They immediately worked on getting Matthew home. They helped Matt’s mom through the worst days of her life to make the arrangements I can’t thank them enough for being so wonderful to her and to our whole family.
Roberts of Ocala Staff were wonderful helping with all arrangements and giving us help with insurance. Josh went the extra mile making sure our family was informed, and taken care of. We appreciate how kind and attentive the staff at Roberts has been, gave us peace of mind knowing both of our family members were taken care of. Thank-You, Josh, and the Roberts Family!
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.